SHIPPING & FAQ
WHEN WILL MY ORDER ARRIVE?
Standard shipping for orders in the contiguous US takes 5-10 business days depending on where you are located.
HOW DO I TRACK MY ORDER?
I will send you a shipping confirmation email when your order ships, and your tracking information will be included in the email. Sometimes it takes up to 48 hours for tracking info to show up.
WHAT'S YOUR REFUND/EXCHANGE POLICY?
If there’s something wrong with your order return it to us unworn and unwashed within 7 days of delivery and I’ll be happy to issue a refund or replacement. I ask that you please return the item the same way you received it. Nobody likes a dirty shirt.
DO YOU SHIP INTERNATIONALLY?
I do not currently ship internationally but it's something that I will be adding as the site grows and expand the inventory. Having said that, if you want something, hit me up and let's try and make it work out.
WHAT TYPE OF SHIRTS DO YOU PRINT ON?
There are various types of tee that are used for printing. I hand pick each tee specific to the design to ensure the best look for the design. All shirts are of the highest quality and typically will be either a 50/50 or tri-blend tee. Specific details are available on each product listing.
WHAT TYPE OF PAPER DO YOU PRINT ON?
French Paper and only French Paper. Why? Because they are simply the best. Family owned for almost 150 years, green before it was even a buzzword, they make the best papers in the best colors. You can pick up the phone to call them and you are probably going to be talking to a French.
WHAT TYPE OF PENNANTS DO YOU PRINT ON?
I have two types of pennants I print on. A budget option of 100% Polyester Wool and then a more premium option of a 70/30 blend of wool and cotton felt.
DO YOU PRINT EVERYTHING YOURSELF?
Yes! Each and every shirt, poster, pennant, everything is hand-printed by me to ensure the highest quality possible. Now remember, with hand-printed items there may be slight variances between the prints. That is what makes screen printing so magical!
WHAT TYPES OF INKS DO YOU USE?
Every shirt, poster, pennant, everything is printed using only the best quality water based inks that are smooth to the touch and better for the environment. All my cleaners are also soy and citrus based as we are trying to be as nice to planet as possible!
DO YOU STILL HAVE QUESTIONS?
For any additional information about Hey! Monkey and the products I offer please use the contact form.